Delivery & Collection

You have the option to have your order delivered to:

Your address of choice, or
Our Southdowns Store to collect (Click & Collect), or
 
If you are a resident of Southdowns Estate(Centurion), at your door

 

Delivery charges:

Standard delivery to your address (2-5 working days) is FREE for all orders over R1000.
For all other standard orders, delivery is charged at R75.
Express delivery to your address (2-3 working days) is charged at R95.
Click & Collect orders (2-3 working days) are FREE for all order values.
Southdowns Estate orders(1working day), are FREE for all order values.
We partner with the Courier Guy for deliveries to your address, unfortunately we are not liable for any damage suffered or any losses incurred arising out of any act or omission by a courier, its directors, employees, sub-contractors, agents or representatives, but we will endeavour to assist you wherever possible.


 

Please note:

  • The Courier Guy can only deliver to a physical address, not a P.O. Box number. Deliveries can take place between 08h30 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we deliver within South Africa only.

Important notes regarding delivery:

  • We will arrange for delivery to the delivery address that you provided to us. We are unfortunately not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address provided at checkout.

  • If you are unable to accept the goods yourself, please ensure that an authorised representative is available at the delivery address. If anyone other than you takes delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.

  • If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time.

  • If your Click & Collect order has not been collected from the store after being reminded three times, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, return the items to our warehouse, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

  • Please ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.

Orders

  • We will indicate the acceptance of your order by delivering the goods to you or allowing you to collect them(currently collection is only available at our Southdowns Branch), once payment has been received. Only at that point will an agreement of sale between you and MILKANDHONEY come into effect. This is regardless of any communication stating that your order or payment has been confirmed.

  • Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.

  • We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount already paid.

  • We will not be liable for any loss or claim relating to a transaction based on any error.

  • Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address, we apologize for the inconvenience.

  • Placing goods in a wishlist or shopping cart without completing payment does not constitute placing an order, and goods may be removed or updated in the shopping cart if stock is no longer available or the price has changed. We cannot be held liable if the goods in your shopping cart have been updated when you complete or attempt to complete the purchase at a later stage.

  • Goods may not be purchased for re-sale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.

  • We reserve the right to refuse orders, cancel any sale, and terminate accounts at the company’s discretion.

  • Registered clients are able to view their order history by logging on to their profile on our website. Both guest and registered clients can track the status of their order by selecting the ‘Track my Order’ link in the website footer, and entering their full order number and email address.

  • Orders may only be cancelled up to the point that they have been invoiced by MILKANDHONEY. After this the order will need to be delivered and processed as a return, if no longer required.