#SAFESHOPPING AT MILKANDHONEY

We love you, our team and our Country. At MILKANDHONEY it is therefore of utmost importance our clients, our team and the Country stays safe during the COVID-19 period, and we have urgently implemented the following guidelines to deliver our beautiful pieces to you in the safest possible way. Please read about our in store #SAFESHOPPING and our #SAFEPACKING procedures regarding hygiene and safety:

In Store #SAFESHOPPING:
Every member of our team are responsible for providing you with a MILKANDHONEY #safeshopping experience. Only one or two MILKANDHONEY brand ambassadors will be present in store at all times, our team currently wear triple layer medical masks or our #MILKANDHONEY triple layer washable masks to make your shopping experience safe.

We kindly ask that:

  • You wear your face mask when entering the store.
  • Unfortunately no-one may be allowed in store without a mask.
  • Spray - hand sanitiser will be provided upon entering any MILKANDHONEY store.
  • A maximum of two clients are allowed in store at all times.
  • Our Brand Ambassadors’ temperatures are taken every morning before opening time and any temperature over 37.3 degrees Celsius is immediately reported to our Compliance Officer and our Brand Ambassador will be required to self isolate immediately, our store will only open once it is safe to do so.
  • We love to engage with all of our clients and will do so with at least two meters social distancing at all times.
  • Please note that we discourage fitting of garments, and have amended our in store returns policy to encourage fitting at home. All clothing returned within the three day period as described in our in store returns policy, are immediately steamed and “fogged” upon return with our specialized decontamination process and are only returned on our store floor the next working day to allow at least 12 hours decontamination. You can therefore be assured that all our items in our store are decontaminated and ready for purchase.

 

Although we have taken all the decontamination measures available to us, please wash your items following our wash care instructions once you have decided to purchase them before wearing them to ensure complete decontamination. Please follow the guidelines on washing face masks appropriately before wearing or placing the mask over your face.

OUR COVID 19 Compliance officer is Minique, please contact her at 012 346 3733 should you have any further enquiries.

Online #SAFEPACKING procedures:

Within our Distribution Centre:

Every member of our team are responsible for providing you with a parcel that has been #SAFEPACKED by MILKANDHONEY . Only one or two MILKANDHONEY brand ambassadors will be present in our Distribution Centre at all times, our team currently wear triple layer medical masks, or our #MILKANDHONEY triple layer washable masks.

 Masks are compulsory to wear within our Distribution Centre especially when packing parcels.
Pump Hand sanitisers are given to each Brand Ambassador for use between packing parcels.
Before packing your parcel, hands are washed and sanitized.
Once your parcel has been packed, just before closing, the contents are “fogged” with our specialised defoggers to further ensure hygiene of the contents.
Your parcel is then sealed, and ready to deliver to your door!


To note:

We encourage hand washing/sanitising rather than wearing gloves within our Distribution Centres.
Our Brand Ambassadors are encouraged to avoid fidgeting with their face masks(however difficult!) and touching their faces.
Our Brand Ambassadors’ temperatures are taken every morning before opening time and any temperature over 37.3 degrees is immediately reported and our Brand Ambassador will be required to self isolate immediately, our Distribution Centre will only open once it is safe to do so.
Although we have taken all the decontamination measures available to us, please wash your items following our wash care instructions once you have decided to purchase them before wearing them to ensure complete decontamination. Please follow the guidelines on washing facemasks appropriately before wearing or placing the mask over your face.


We kindly ask that:

You take care when opening your beautiful parcel and discard the box, kindly follow our printed guidelines within your parcel to decontaminate your beautiful purchases.